Refund and Returns Policy

Effective Date: February 27, 2025

At YourEmart, we strive to ensure that our customers are satisfied with their purchases. However, if you receive a damaged or defective product, please follow the guidelines below to initiate a return or refund.

1. Eligibility for Returns and Refunds

  • Damaged or Defective Products: If your product arrives damaged or defective, you are eligible for a refund or replacement.
  • Correct Products: If the product you received is correct and undamaged, we regret to inform you that we cannot process a refund or return.

2. Required Documentation

To process your return or refund request, please provide the following:

  • A video of the product being unboxed.
  • Clear images of the damaged product.

3. Return Process

  • Contact our customer support team at [email protected] with the required documentation.
  • Once your request is approved, we will provide you with instructions for returning the product.

4. Shipping Costs

  • For returns of damaged or defective products, we will cover the return shipping costs.
  • If the product is returned for any other reason, the customer may be responsible for return shipping costs.

5. Refund Process

  • Refunds will be processed after the returned product is received and inspected.
  • The refund will be issued to the original payment method within a certain number of business days, depending on your bank or payment provider.

6. Exchanges

  • If you wish to exchange a damaged or defective product, we will send a replacement once the return is processed.

7. Time Frame for Returns

  • Please initiate your return within 15 days of receiving the product for it to be eligible for a refund or replacement.

8. Customer Support

For any questions regarding our Return and Refund Policy, please contact us: